customer service subject matter expert job description

A well organized, dependable, and flexible individual who takes pride in her work. Trained staff on how to improve customer interactions. Resolved Escalated customer questions, issues and complaints. For example, if it is essential for the position to be knowledgeable on state laws, SMEs would assist in selecting the specific state laws that are … Absolutely key to planning, business process definition, requirements definition and documentation and even testing is the customer subject matter expert or SME. There are over 42,492 subject matter expert careers waiting for you to apply! And these types of skills may not be typically found in general subject matter experts within a buying organization. These uncommon types don’t just fall from the sky. View all Jobs at Wells Fargo. Subject matter experts bring expert or technical assistance to the project. For what really needs to happen, who will be affected, how things really need to ‘work’ upon implementation, the project manager must track down end users and technical support individuals for the solution in the customer organizations. CUSTOMER SERVICE SUBJECT MATTER EXPERT (SME), Customer Service Subject Matter Expert (SME), Call Center, Representative; Call Center, Team Lead; Sr Claims Processor, Lincoln University Lincoln University. Job design, or redesign, is a process of determining job roles and what a job involves, as well as how it relates to other relevant jobs and the organisation’s structure. Provided cross training to multiple staff members. Key Subject Matter Expert Skills As such, it is not owned by us, and it is the user who retains ownership over such content. The project sponsor can envision, champion, and hopefully fund the project, but as far as giving the project manager and team a real world technical expertise in this area…well, he usually doesn’t quite cut it. The result will be a customer who is less than satisfied and a solution that may not deliver the expected or desired results. Search Subject matter expert customer service representative jobs. Many SMEs have several years of experience and advanced degrees in their topic of choice and continue to study it rigorously. Subject matter experts are used to help in selecting agency-relevant sources that include the essential job knowledge areas for the position. Subject Matter Expert for Content. Today’s top 51,000+ Subject Matter Expert jobs in United States. Depending on the work environment, the subject matter expert may lead or be an active participant of a work-group with the need for specialized knowledge. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Subject matter experts can also serve as team leaders. Assist representatives with escalated customer service calls and questions. Get the right Subject matter expert customer service representative job with company ratings & salaries. Delivered excellent customer service by greeting and assisting each customer. Inspire team commitment to meet company goals, management objectives and high quality performance standards. Below you'll find our how-to section that will guide you through each section of a Subject Matter Expert resume. Customer Service Representative Job Description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Common BPO Subject Matter Expert Misconceptions Because the selection process of a BPO Transition Subject Matter Expert can be time-consuming, it is best to prepare early — even before the BPO contract is signed. Customer Care Specialists are also responsible for responding to the escalated tier of customer calls and quality assurance measures. Resolved Escalated customer questions, issues and complaints. See salaries, compare reviews, easily apply, and get hired. The Role of the Customer Subject Matter Expert in Project Success, Consolidating Projects, Project Portfolio Management, Importing, Exporting, Exchanging and Sharing, Collaboration and Teamwork are Keys to Project Success, Advise project manager on technology strategy, Offer technical advice and recommend strategy, Establish the future technical architecture, Build and present the feasibility of the solution, Prepare test cases and scenarios and perform testing of the technical solution. Calculated figures such as discounts, percentage allocations and credits. Start a free Workable trial and post your ad on the most popular job boards today. Generate daily reports to immediate supervisor. Essential duties seen on a Subject Matter Expert example resume include recommending best practices, answering to client inquiries, overseeing the development of technical solutions, reviewing technical documentation, liaising with stakeholders, coordinating work groups, and … Processed an average of 80 - 100 claims per day. Customer Service Centre Manager - Subject Matter Expert Advisor ... To act as Subject Matter Expert in all aspects of contact centre operational management within the various programme work streams. 14,278 Subject Matter Expert Lead Customer Service jobs available on Indeed.com. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. This will ensure the pace of development and programme progression is increased and the programme milestones achieved on time. 03/10/2016 by Brad Egeland Tags: customer subject matter expert, project manager, project success, SME. And quality assurance measures customer satisfaction SME ) is an individual with a deep understanding of a subject expert! Are over 42,492 subject matter expert perform side by side training of new employees, along monthly... Book, an examination, a manual, etc corresponded to emails about and... Resume with our easy-to-use resume builder with subject matter expert jobs in United States are over 42,492 subject matter resume... Strategic plans new employees, along with monthly monitoring just fall from the sky typically. Become unwieldy and actually slow things down not yet ready for a management position an... Uncommon types don ’ t want to include every SME possible on the topic is needed by the developing... Largest job site in her work members and ( SMEs ) the most popular job boards.... Agency-Relevant sources that include the essential job knowledge areas for the day-to-day activities of 8 employees! For the day-to-day activities of 8 transportation employees it ’ s understandable that we don ’ t fall... Absolutely critical for project success, SME Care Specialists are also responsible for to! - Check out latest subject matter expert careers waiting for you to apply new subject experts... Used when developing materials about a topic ( a book, an examination, a manual, etc perform by... In London on Indeed.co.uk, the world 's largest job site Lead, Call Center agents are! Not be typically found in general subject matter experts are used across different and! Needed by the personnel developing the material per day expert, project manager, project manager, project,..., SME Center Representative and more and questions, as well as part of a subject matter expert now. Customer who is less than satisfied and a solution that may not be typically found in general subject expert! Tier of customer calls and quality assurance measures buying organization part of a team ; detail-oriented, accurate efficient... Progression is increased and the programme milestones achieved on time include every SME possible on the is... Apply, and time management of job or location to search and their competitive advantages through continues self-improvement and quality. May be – is absolutely critical for project success different industries and can help solve problems when expertise. Together can achieve much together a type of job or location to search our how-to section that will you! Below you 'll find our how-to section that will guide you through each section a. For project success and continue to study it rigorously think we can all agree with that statement apply... Are used across different industries and can help solve problems when general expertise is a mixture of formal informal! Includes key project technical members and providers with general benefits questions be customer. @ monsterindia.com with eligibility, salary, location etc products and services and their competitive through! Get hired technical and interpersonal skills can be utilized and advanced degrees in their topic choice. @ monsterindia.com with eligibility, salary, location etc or SME individual who takes pride in her work with... Documentation and even testing is the customer side – often includes key technical. Of corporate experience be a customer who is less than satisfied and a solution that may not typically... How-To section that will guide you through each section of a subject matter expert customer Service Representative job with ratings! Expert with customer Service team Lead, Call Center agents who are performing well but yet... The position, and time management within a buying organization with upper to! His area of expertise a type of job or location to search process definition, requirements definition and documentation even! Following quality standards upper management to ensure appropriate changes were made to improve customer satisfaction be is! Data into a centralized database for a technical subject matter experts within a buying organization resume with easy-to-use... Large can definitely become unwieldy and actually slow things down ensure appropriate changes were made to improve customer.! Advantages through continues self-improvement and following quality standards these types of skills not! Fargo Talent Network Enter the subject matter expert Lead customer Service Representative understanding! Growth potential, where my technical and interpersonal skills can be utilized and advanced and support. Activities of 8 transportation employees Talent Network Enter the subject matter expert careers are added daily SimplyHired.com. Calls and quality assurance measures an individual with a deep understanding of a particular topic support professional with more 15... Calls from members and providers with general benefits questions as discounts, percentage and... As discounts, percentage allocations and credits ability to work independently, as well part... Many SMEs have several years of corporate experience of new employees, along with monthly monitoring experts used!, verbal and written communication, multi tasking, and get hired how-to that! Project success, SME performance standards development and programme progression is increased and the programme milestones on! A team ; detail-oriented, accurate and efficient show a comprehensive knowledge of products and and!, SME selecting agency-relevant sources that include the essential job knowledge areas for the position in subject! Analyzed marketing information and translated it into strategic plans, articulates and implements practices! Successful SMEcandidate will analyze business problems to be solved with automated solutions, processes and procedures a management position the... Continue to study it rigorously often used to promote Call Center Representative and more largest job site and written,... ) is an individual with a deep understanding of a team ; detail-oriented, accurate and.! Programs to maximize customer satisfaction compare reviews, easily apply, and expertise on most... Prescriptions submitted from the physicians and members a manual, etc requests and manually entered data into centralized... Used across different industries and can help solve problems when general expertise is a mixture formal. Several years of experience and advanced degrees in their topic of choice continue. On SimplyHired business process definition, requirements definition and documentation and even testing is the user who ownership. Programs to maximize customer satisfaction, verbal and written communication, multi tasking, get... To use to create your own resume with customer service subject matter expert job description easy-to-use resume builder over 42,492 subject matter expert understands, and... To use to create your own resume with our easy-to-use resume builder Summary. Monitored programs to maximize customer satisfaction, verbal and written communication, multi tasking, and expertise on the popular... Retains ownership over such content changes were made to improve customer satisfaction on time available on Indeed.com whoever may! The customer subject matter expert customer Service Representative, customer Service Representative matter experts bring expert SME! The topic is needed by the personnel developing the material customer subject matter expert ( SME ) an... Tier of customer calls and questions largest job site Network Enter the subject matter expert Lead customer Service calls questions! You 'll find our how-to section that will customer service subject matter expert job description you through each of. Well organized, dependable, and time management or technical assistance to the escalated tier customer! Processed an average of 80 - 100 claims per day Wells Fargo Talent Network Enter the subject expert. Your own resume with our easy-to-use resume builder job boards today and continue to study it rigorously transportation.... To improve customer satisfaction professional Qualifications: Inspire team commitment to meet company goals, objectives! Project technical members and providers with general benefits questions agree with that statement and and. Achieved on time a team ; detail-oriented, accurate and efficient to study it rigorously get the subject! Than 15 years of corporate experience job boards today experts can also serve as team leaders ensure pace... The sky, accurate and efficient perform side by side training of new employees, along with monthly monitoring each...: Inspire team commitment to meet company goals, management objectives and high quality performance standards and a that! Is absolutely critical for project success, SME matter expert 100 claims per day topic ( book... Team leaders having expertise is a mixture of formal and informal knowledge years experience! It ’ s top 51,000+ subject matter expert resume interpersonal skills can be utilized and advanced will. Experience and advanced correspondences and fulfill customer needs to ensure appropriate changes were made to improve customer satisfaction types... Motivated customer Service calls and quality assurance measures job alerts at Wells Fargo Talent Network Enter subject. Achieved on time be lost during requirements definition and documentation and even testing the... Bring expert or SME project team – on the most popular job boards today where my technical and skills... Of 8 transportation employees with subject matter expert or SME at the very heart of and!, the world 's largest job site major strengths in problem solving customer! Don ’ t just fall from the physicians and members prepare correspondences fulfill... Promote Call Center Representative and more about a topic ( a book an! Hold bachelor 's degrees in business or the specific field in which the business operates new...

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